Word: ghosn
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...TIME: What went wrong at Japanese companies? Ghosn: Companies like Nissan lost focus on what really can make them successful, and that has to do with customer focus. And cross functionality - between functions, between regions - working together for the customer was not built enough into an organization...
...TIME: Everybody used to think the keiretsu system was a brilliant business model. Not anymore. Why? Ghosn: The keiretsu system can be very effective if it is performance-driven, if you develop strong cross functionality. If it becomes a tradition, a cozy way of doing business, then you're lost...
...TIME: Who works harder: Americans or Japanese? Ghosn: The Japanese gaman [or endurance] within the first line of people is impressive. From the other side, American executives, I must admit, can work harder than their colleagues in Japan. So I give a plus to Japan for its gaman and a plus to America for its executives...
...TIME: What about Japan's consensus style of management? Ghosn: A consensus style of management is very good. But I make a distinction between active consensus management and passive. The passive style is a killer...
...TIME: What things will you take back home with you? Ghosn: The sense of simplicity. In strategy, in action plan, in processes. That's one of the basic strengths of Japan...