Word: gifting
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Dates: during 1990-1999
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...when a single gift can make or break a Christmas, even 95% may not be good enough. In a survey conducted by PeopleSupport.com only 26% of online holiday shoppers had no complaints. About a third of them could name at least one Web store they will never use again...
...Even when the big bricks-and-mortar stores managed to get the online orders right, there was a 75% chance that the goods wouldn't arrive on time. Toys "R" Us, realizing three days before Christmas that it could not make good on its delivery promises, issued free $100 gift certificates to customers left in the lurch...
Amazon trains an elite group of gift wrappers to "make it look like Mom's." Each worker processes 30 packages an hour (those who fail are reassigned to other jobs). For its busiest season yet, Amazon's warehouses are stocked with 4.4 million yards of ribbon and 7.8 million sq. ft. of wrapping paper--which if laid flat would more than cover Disneyland...
...bring in more employees--techies, customer-support staff, finance people. In those early days, eBay--operating then as now out of a bland San Jose, Calif., office park--was a goofily informal place to work. Decor ran to Star Wars figures and giant papier-mache Pez dispensers, a wedding gift when Pierre and Pam tied the knot. The first employees had to assemble their own desks, and everyone sat on fold-up beach chairs. Work ground to a halt at 3 p.m. for Nerf soccer games...
Highsmith described The Talented Mr. Ripley as being about "two young men with a certain resemblance--not much--one of whom kills the other and assumes his identity." In the novel, Tom Ripley, an orphan in his mid-20s with a gift for larceny and mimicry, is hired by a rich shipbuilder to go to Mongibello, an Italian resort village where the man's son Dickie Greenleaf (played by Law in the new film) has been idling, to try persuading the lad to return home to the family business. Tom agrees, sails to Europe and, on seeing Dickie, is dazzled...