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Forget the accounting scandals, the CEOs fending off fraud charges, the churning stock market. The business world has become obsessed with corporate nuptials. Merger mania is back, executives are cashing out and, if history is any guide, investors should be running for cover. A couple of months ago, Kmart and...
Why the shopping spree? In part, it's a self-perpetuating cycle. Once a few big companies in an industry join forces, everyone else feels compelled to hook up. (In consumer products, the betting now is that Kimberly-Clark and Colgate will be next.) The buying binge is also being...
Not many businesses survive, never mind thrive, with a customer-satisfaction rate of 50%. Somehow that ratio doesn't do justice to the 68,756 patrons packing spiffy Gillette Stadium and the 5.5 million homes watching ESPN as quarterback Tom Brady leads the New England Patriots past the Buffalo Bills...
These new football palaces have made the games a much more pleasant customer experience. And they gush money. The Patriots' Gillette Stadium opened in 2002 at a cost of $350 million. None of it was publicly financed, and about half was initially financed by the NFL. The new stadium has...
Why do winners win and losers lose? The key is neither talent nor money but rather attitude, writes Harvard Business School professor Rosabeth Moss Kanter in her latest book, Confidence: How Winning Streaks and Losing Streaks Begin and End. Kanter pulls case studies from business, sports and politics, including extended...