Word: globality
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United Airlines has a similar level of secrecy surrounding its Global Services program. "We don't discuss the criteria for being invited into this elite club," says one spokesperson. The airline, however, will list some of its perks: being the first to board a plane; having a private check-in room with a back door to the front of security; a private phone number to agents who are at your beck and call. United's top flier, Thomas Stuker, is a huge fan. "Global services is like dying and going to heaven," he says. "They take care of every single...
Stuker talks in giddy tones about special operators working behind the scenes to correct missed connections even while Global passengers are still in the air. "When I call the 800 number in Michigan, most of the time I don't even have to introduce myself, they know me," says Stuker. "I got my own 1-800 KISS MY ASS hotline...
...formalizing forecasts by way of public pronouncement serves a purpose. "You think about this stuff all the time when you're in the business, but there's this time in December or January when you put it on paper," says Bob Doll, BlackRock's chief investment officer of global equities, another strategist known for his annual predictions. "It gives you something to point back to and say, What did I get right and wrong and what did I learn from...
Uncertainty has gripped an already unstable Guinea following a failed assassination attempt on military ruler Moussa Dadis Camara, who was shot in the head by an aide on Dec. 3. Camara was flown to Morocco for treatment; his Defense Minister has filled his seat. The regime drew global censure after soldiers killed 150 civilians and raped dozens at a Sept. 28 antigovernment rally...
Read "Under Global Pressure, Sri Lanka Opens Camps...