Word: golditch
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Dates: during 1980-1989
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That leaves creditors with only the honeyed tongue of someone like Gary Golditch, 31, manager of the Financial Collection Agencies in Maiden, Mass., who calls himself "a diplomat." The key thing, says Golditch, is not to let the debtor hang up. Start by being polite: "I'm sorry to inconvenience you but..." Impress on the debtor his moral responsibility: "You received the merchandise you wanted, but my client has not been paid ..." Golditch calls these opening gambits a means of "captivating" the debtor. "After that, I'm sure you'd talk with me," he says, leaning back...
Financial Collection Agencies has 85 branches around the world, and Golditch's Maiden office reaches out over much of New England. It takes on about 45,000 cases a year, involving $20 million, and recovers about 20% to 30%, of which it may keep as much as 50%. Once Golditch has "captivated" his quarry, he proposes various forms of payment to his client-like a new credit-card loan, or a co-signed bank note. "I will never advise anyone to incur debt they can't handle," he says, "but I have a moral commitment to work...
...someone shouts at me, 'You're all bums!' I don't let that bother me," says Golditch. "In this business, you take nothing personally, you know what I mean? I don't know that person and he doesn't know me. I think most people want to pay their debts, really. It's just that most Americans don't know how to budget their money. They just need to be told how to fix the problem, and that's where I come in. I go home rewarded because...
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