Word: gomezes
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Dates: during 2000-2009
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...things considered, the 1999 holiday season "was an enormous success," says Allen Weiner, vice president of analytical services at NetRatings, an e-commerce tracking firm. Jill Frankle, director of retail research at Gomez Advisors, agreed. An online poll her firm conducted the week after Christmas that showed 86.2% of online shoppers were at least somewhat satisfied with their experience; 46.5% were very satisfied, 25.7% were satisfied, 14% only somewhat so. Less than 2% of the 1,000 survey respondents said they would never shop online again...
...that an order has been received, and e-mails again when the shipment has left the warehouse. But the company is one of the savvy few that post whether a given item is in stock (a more helpful variation of Amazon's "usually ships within 24 hours"). Many consumers Gomez surveyed said they wished more sites tracked inventory in real time, Frankle notes...