Word: gordons
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...user assistant (UA) dispatched to the room suggested the source of the problem was a faulty hub, Gordon said, but after replacing the old hub the connection still failed...
After an unsuccessful visit from another UA, Gordon said he sought the help of NOC, the specialists in charge of fixing Harvard’s network problems not caused by mis-configuration or equipment failure on the user?...
...Gordon learned, however, students cannot reach NOC directly and are only dispatched at the recommendation...
...elusive organization. They don’t list their number for students to use. I actually had to be sneaky and catch the number the UA dialed one of the many times we had assistance come over,” Gordon said...
...website, however, does have a hotline number for users listed, 496-4736. Eight days and four appointments later—appointments Gordon described as consisting of “UAs struggling over the phone with NOC to convince them to dispatch a technician”—a specialist was assigned to the room...