Word: granda
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Dates: during 2000-2009
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...Apparently the tactics work. The Cobrador del Frac now has 400 employees across Spain. Its commercial director, Juan Carlos Granda, says it has a 63% success rate. And with the percentage of people who default on loans skyrocketing in Spain - it reached 3.8% in January, compared with 0.95% the year before - the number of creditors who look to its services is growing. "Thanks to the [financial] crisis, we've seen about a 20% increase in business in the past year," Granda says...
...collection companies say they mainly go only after "professional" debtors: the business owner or public figure intent on gaming the system - "not families who don't earn enough to get to the end of the month," says Granda...