Word: grenier
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...short periods of time on Friday, Sunday and Monday, students heard a fast busy signal meaning that the circuits are full," said Robert F. Grenier, manager of the Harvard Student Telephone Office (HSTO...
...People at Bell Atlantic, MCI and AT&T [carriers for the Harvard community] have been working on it," Grenier said...
...Grenier added that the random, intermittent nature of the clogged circuits makes it harder to find a solution...
...lines were consistently busy, the problem would be easier to isolate and track down," Grenier said...
Harvard's long distance service differs from MIT's in that Harvard handles its own billing and charges long distance users a fee for basics such as touch-tone dialing, installation fees, taxes, line repair, caller ID and caller block. This charge is additional to the regular MCI rates, Grenier said...