Word: gripes
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...customer with a legitimate gripe has got to realize that only a clear, rational approach will get satisfaction from the "big bad company." We're human beings...
...California-bound jet prepares to lumber out for takeoff at New York's John F. Kennedy Airport. Suddenly the pilot announces that there will be a half-hour delay. Reason: traffic is backed up on the runways. Later, flying over the Rockies, the passengers have more reason to gripe. The plane is being tossed by turbulence, but the pilot cannot avoid it because ground controllers have refused to let him change course in the jammed air corridors. Finally, as San Francisco Bay comes into view, there is another exasperating delay; the jet is ordered into a holding pattern...
...challenged to stretch their minds or take initiative, and get little recognition when they do. "A secretary works hard at putting it all together, but the credit often goes to the boss," says a top secretary at a major New York-based pharmaceutical firm. Another almost universal gripe: being asked to serve as the office "go fer," who is sent out to buy coffee, cigarettes and the like. A secretary is both a necessity and a comforting luxury for many executives, who are terror-stricken at the prospect of having to do without one. But she certainly should be encouraged...
McCloskey's strongest issues concern the Vietnam War, the military complex and the Nixon administration. He sees the Indochina War as the ultimate tragedy of Americans using their power against a people with whom they have no gripe. The tragedy is also a military one. "You can't run a retreat like this. Nobody wants his legs blown off in the last day of a war to save the president's pride." Sadly, bitterly, he explains that the Vietnam War is just that--a desperate effort to save the pride of a President. "He's got to be number...
Counting Pennies. Ultimately, labor's attitude toward the President will be determined by how well Phase II succeeds (see THE ECONOMY). Union members are not optimistic. A prevailing gripe is that prices have continued to rise while wages have been frozen. To many, Phase II seems to promise more of the same. "How the hell can they control things?" asks Henry Borello, an official of the Marine Engineers Beneficial Association in San Francisco. "They freeze a few wages. Then you go to the grocery store, and things are up a penny a can here, a penny there...