Word: guested
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...speak, you rented your tux yet?" George W. Bush asked House Speaker Dennis Hastert as he walked into the Oval Office a few hours before the state dinner with Mexico's President last week. Bush couldn't resist firing another one at his guest: "Make sure you don't get one of those powder blue ones...
Terpilowski has a secret for you. It doesn't improve your chances. "Service personnel have become anesthetized by the obnoxious," he says. And here's something to consider: he manages to get the best tables in restaurants, ocean-view guest rooms and first-class airline seats without redeeming miles for upgrades or getting pushy with a maitre d'. He's not trading professional courtesies either...
...course, a little human kindness comes in short supply when things get choppy. Consider a three-day power outage in Georgetown that played havoc with the Monarch's air conditioning over a steamy June weekend. It created textbook examples of good and bad guest behavior. There was the jerk who spent 15 minutes screaming for a cooler room--hey, was that you? The obnoxious one ultimately got what he asked for. But so did the guest who simply requested to be relocated. The only difference was 14 minutes of unpleasantness for everyone in the hotel lobby. "That kind of rudeness...
What does Terpilowski tell his own staff? Listen carefully, and try to anticipate needs before they arise. "To me, staff who delight and surprise the unsuspecting guest are not only providing exceptional service at work, they're likely to carry that behavior into their personal lives," says Terpilowski. He notes that he's inclined to leave a better tip for the amiable waitress who goes out of her way to do something unexpected than for the one who provides good service but does nothing to create a memorable dining experience...
...Taliban have steadfastly refused to hand over bin Laden, despite two rounds of U.N. sanctions that have cut off funds to its national airline and isolated its leaders. They call bin Laden a guest. The Taliban’s reclusive leader, Mullah Mohammed Omar, has said in the past that delivering bin Laden to non-Muslims would be like betraying a tenet of Islam...