Word: hackler
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Dates: during 2000-2009
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...than just the family PCs. Plus, the isps argue, networking makes bottom-line sense for many families. "If you're trying to convince someone to buy a high-speed line for $50 or $60 a month, the idea of sharing that line makes that cost more palatable," says Kathie Hackler, an analyst for Gartner Dataquest...
...ambitious approach but one not likely to catch on, says Hackler. For one thing, most consumers are too price sensitive to pay the full cost of a personal visit, and companies usually have to absorb some of that cost, she says. So, short of making those house calls, how do you help the customer who runs into trouble with today's complicated "do-it-yourself" equipment? Simple: keep improving the products and provide effective remote tech support. Sohoware, for one, is working to simplify the installation process, so users won't have to configure each computer...
...Hackler believes some consumers need not only easier installation but also a better reason to network than just sharing Net access--something as simple as connecting speakers in the bedroom to the stereo downstairs. That kind of connectivity, experts agree, is the future of the industry. Imagine that instead of routers and hubs near the computers in the den, you had a souped-up TV set-top box equipped with its own broadband Internet connection and networking capabilities--and that this "gateway" connected not just the family PCs and printers but also the stereo, dvd player and Xbox video console...