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Managers have put up the most resistance. The hardest part of the transition to ROWE, says Tom Blesener, one of the first to go through it, was accepting responsibility for the stress his employees felt. "It was me," he says. "That was hard." Blesener also had to learn how to stop treating his employees as if they were "unruly children," he says. The 44-year-old supervises 27 people who handle the company's extended-warranty services. His 20 hourly employees told him they were sick of punch- ing time clocks. "They felt it was almost inhumane," he says...
Those are serious concerns. In exchange for more autonomy, Best Buy employees give up the guidelines that signal where work ends and leisure begins. Janssen says the hardest adjustment was "not working 24 hours a day. Because you have that ability now. I had to learn when enough is enough." Moen says the old rigid system is comforting for routine-loving workers. ROWE, she says, "could be harder for people who want order in their lives...
...studying a lot,” he said. “It’s more mental preparation than I’ve ever done before. It’s the hardest class I’ve ever taken...
...That was one of the hardest races of my life,” Stephens said. “As soon as it happened, I knew we’d lost. It hurt a lot more because I knew we couldn’t win at that point...
FROM WARRIOR TO "MARTYR" Marwan says waiting is the hardest aspect of a jihadi's transformation into a suicide bomber. Volunteers have to undergo a program to discipline the mind and cleanse the soul. The training, supervised by field commanders and Sunni clerics sympathetic to the insurgency, is mainly psychological and spiritual. Besides the Koran, he says, "I read about the history of jihad, about great martyrs who have gone before me. These things strengthen my will." One popular source of inspiration for suicide bombers is The Lover of Angels, by Abdullah Azzam, one of Osama bin Laden's spiritual...