Word: hatfields
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...Hatfield is the quintessential Wal-Mart guy--a chain-smoking good ole boy from Baltimore who started as an assistant store manager and toy buyer in the American heartland nearly 30 years ago under the tutelage of Sam Walton. Today he is the missionary from Bentonville, Ark., bringing the Wal-Mart way to China. "I was blessed to work for Sam Walton," he says, "and I am doubly blessed to work in China." Walking through a brightly lighted store in Shenzhen, the boom town across the border from Hong Kong, Hatfield, who heads Wal-Mart's retail operations in China...
From Wal-Mart's modest offices across town--a sea of small cubicles plastered with Sam Walton's inspirational messages (DON'T ALLOW YOURSELF TO FALL INTO DIFFICULT SITUATIONS YOU CAN'T CHANGE!) in Chinese--Hatfield is staging his own little revolution. He runs 46 stores today but has much bigger plans. In two years, Wal-Mart will double that number and, in the next year alone, he will train some 25,000 new employees in the art of delivering those everyday low prices to China's growing middle class. It's a grueling, nonstop job. Hatfield has visited...
That shouldn't be surprising. The giant retailer is the biggest player in the huge and growing U.S.-China business relationship. Hatfield's stores are simply a sign that the alluring but elusive China market is opening up to all comers. But as grueling as Hatfield's job is--when asked what he does for fun in Shenzhen, he responds, "Nothing''--he has the less controversial half of his firm's business...
...Chinese factory salesmen come to vendor rooms with dreams of landing a contract. They--and the products they make--are a big part of the reason Wal-Mart's prices in its 3,702 U.S. stores are so low. "If you stop stuff from [abroad] coming into the U.S.," Hatfield says, "it would mean $180 blue jeans. Is that what Americans want...
...Angeles on July 4, 2002--when a small plane crashed into a crowd of picnickers a few minutes after a man opened fire inside the airport--when TSA officials were stymied because they could not stay in constant contact with their staff in L.A. TSA spokesman Mark Hatfield, who would not comment on the unpublished report or rebuttal, says the new headquarters has improved operations. "The climate back then was that of an urgent start-up security agency," he says, "that bears little resemblance to the mature operation of the TSA today." --By Sally B. Donnelly