Word: hdns
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Dates: during 1980-1980
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...began to go downhill for him more than two years ago, when the Times forced him to perform yeoman's work in starting up circulation after the fall 1978 newspaper strike. Failing two courses as a result, Olive says he began experiencing personal problems which led him to abuse HDNS; and a Times official says he believes Olive began mixing his personal money with HDNS funds at about that time...
...Epps had kept a close eye on HDNS's books then, he would have noticed the trouble in time to prevent last year's debacle. But the dean saw only the veneer: Olive was increasing subscriptions, he seemed dedicated, complaints were sporadic. True, Olive's responsibilities stretched the manager thin--aside from his administrative and academic duties. Olive used his own truck to drop papers off at delivery sites every morning at 5 a.m. But the Times official did not appear concerned; he and Olive got along well...
...EPPS let the sleeping dog lie until last fall, when Olive began disappearing for days at a time and papers lay undelivered day after day at the HDNS drop site. Complaints poured in; the newspaper officials discussed replacing Olive with a more reliable manager; bills to the Globe and News Distributors, Inc.--the wholesaler that sells the Times to HDNS piled up by the week. Having put himself at the end of the chain of command. Epps should have responded to these problems by firing Olive...
...desire that the transition from Olive to Smith be a smooth one. Considering that Olive's problems stemmed from the strain of running the delivery service, this explanation seems odd. As dean of students. Epps' concern for Olive is commendable--and should have surfaced regardless of Epps' connection with HDNS in the form of obtaining psychological help for the student. But as overseer of HDNS, Epps' decision to keep Olive employed can only be described as patently irresponsible...
Epps confusion of his role as dean with his self-appointed role as HDNS overseer not only allowed Olive to abuse the service, but also perpetuated the problems after the manager had gone. When students voiced their complaints louder than ever last spring--by demanding refunds and even suing HDNS--Epps should have responded frankly to their queries, or should have instructed Smith to do so. Instead, Epps arranged for the loans, commissioning Smith to straighten out the delivery problems, handle refunds, and make sense out of book keeping that Epps says Olive left in "complete disorganization." In doing...