Word: hewlett-packard
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...Saturn's progressive ideas sprang up in Tennessee. Many were borrowed from around the world by the Group of 99, a team of Saturn workers who traveled 2 million miles in 1984 and looked into some 160 pioneering enterprises, including Hewlett-Packard, McDonald's, Volvo, Kawasaki and Nissan. Their main conclusions: that most successful companies provide employees with a sense of ownership, have few and flexible guidelines and impose virtually no job-defining shop rules...
...Hewlett-Packard is spending nearly two years and $40 million designing a "factory of the future," scheduled to open in Puerto Rico next year, where computer-systems employees will be hired on the basis of their creative potential. Judging that kind of potential is the business of Ned Herrmann, whose North Carolina-based Applied Creative Services runs workshops on "whole-brain theory." Herrmann, who spent 35 years at General Electric, a dozen of them as head of management education, has cooked up a test called the Herrmann Brain Dominance Instrument, which includes such queries as "Have you ever experienced motion...
...TEAM, the name of the public relations front group for Pacific Lumber, is first on the letterhead that lists the organizations sponsoring Earth Day in Menmdocino County, Calif. Hewlett-Packard, one of the Californian companies most responsible for depleting the ozone layer, is also a major sponsor of California's Earth Day festivities--it's CEO sits on the national Earth Day board...
...giving the worker a greater sense of importance was not enough. A change in corporate philosophy was needed, the sort of disruptive and often expensive change that works only if the commitment starts at the top. In companies where impressive quality gains have been made -- Ford, Hewlett-Packard, 3M, Corning Glass, Apple, Motorola and Rubbermaid -- the chief executive lays down the rules and makes sure they are followed. Says Rubbermaid Chairman Stanley Gault: "Everyone has to know that shoddy work will not be tolerated. Our customers are not there to field-test our products." At Apple, says Chairman John Sculley...
...Hewlett-Packard got the message when its Japanese partner, Yokogawa Hewlett- Packard, complained about the quality of the memory devices manufactured by the American firm. The centerpiece of Hewlett-Packard's quality program, started in 1979, is a closer relationship with its suppliers. Treating them as partners rather than free-lance sources, the company involves partsmakers in the initial design phase of its new products and gives the suppliers six-month forecasts of its needs so that the smaller companies can plan their own production. As a result, Hewlett-Packard reached its goal of increasing quality tenfold in just...