Word: hiltons
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Rigid Watch. Along with iced water, Hilton has introduced some handsome profits to the natives. Puerto Rico, for example, has racked in $18 million from its share of the Caribe Hilton. The usual Hilton arrangement is for local capital-either private or government-to supply the land, the building and the furnishings; Hilton puts up the operating capital and runs the hotel. Two-thirds of the gross operating profit goes to the hotel's owners, one third to Hilton. This method enables Hilton to extend his chain rapidly without putting himself deeply into debt. He gives his local managers...
...very spread of the chain helps to pull in the guests; Hilton operates a globe-circling reservation system of 126 sales offices, which produce 25% of his room business. Each hotel keeps a rigid watch on costs and sends daily reports to Hilton headquarters, which knows within 24 hours whether a banquet in Cairo or Hong Kong made money. To tighten costs, two teams of executives surveyed 15 Hilton hotels in the U.S. last year, came up with findings that will save the chain nearly $2 million. All this has helped to bring the Hilton chain's labor bill...
Cheaper Bourbon. The secret of good innkeeping is to save money without letting the guests realize that any scrimping is going on-and Hilton is a past master at the art. Hilton has found that grass-cloth wall covering eliminates repainting and keeps looking new after years of service, now imports large quantities of it from Hong Kong for his hotels. The wall-to-wall plush carpets on the floors of Hilton hotels actually save money because they make it unnecessary to finish the floor underneath, and the use of Urethane instead of foam rubber in mattresses is cheaper...
...Hilton's hotel rooms are growing larger (minimum: 11 ft. by 14 ft.) and hallways, which bring in no money, narrower. Most Hilton lobbies are kept purposely small and bars large so that loitering guests may kill time at a maximum profit to the management. Automation is used wherever possible. TV, in place of watchmen, guards exits from some Hilton hotels to prevent pilferage (objects in rooms are made purposely unwieldy for the same reason), and silverware is often cleaned ultrasonically. Behind the scenes at the New York Hilton a computer billing system hums quietly, eliminating paperwork by taking...
...dining rooms a battery of Hilton tasters has effected a saving with the discovery-so they say-that Manhattans are much better when made with the cheapest bourbon and that Icelandic lobster is better and cheaper than jumbo shrimp in many seafood dishes. Each of the five restaurants in the New York Hilton has a culinary theme-Spanish, French, Old New Orleans, etc.-but all the food is cooked in one mammoth kitchen. Hilton also saves money by purchasing its turkeys only once a year and freezing them, by having its French fries blanched with oil before they leave Idaho...