Word: hire
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Dates: during 2000-2009
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Joyner, by many accounts, is considered an urban industry pioneer. His decision in 1996 to hire former Black Entertainment Television host Tavis Smiley to provide daily political commentary on The Tom Joyner Morning Show was pivotal in raising political activism and awareness among blacks via the airwaves. His endeavors, which continued to gain momentum with both Bill Clinton administrations and the campaigns of Al Gore and John Kerry, have extended this election season to include a free hotline for voters to report poll site irregularities. (Joyner will testify in front of Congress this week on the subject...
...with some authority that your article should have been titled "The End of Customer Service - As We Know It." Thanks to the Internet, people in many cases end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to hire and retain employees to fill these positions, making customer service inconsistent at best. Technology, when implemented effectively, will fill these gaps and provide a better and more consistent level of service. John Putters, President, Visionstate, Edmonton, Canada...
...major shortage of pilots willing to work for U.S. carriers. Bankruptcies, pay cuts, frozen pensions, eroded job security and increases in monthly flight hours have pushed some pilots out of the industry. Others have simply picked up and followed the best jobs overseas. Emirates, for example, expects to hire 540 pilots this year. Half the applicants are Americans, compared with just 7% of its current pilots. The result is a massive shift of talent and experience from U.S. carriers into the international market...
...band’s manager. Today, in addition to taping an accoustic set for MTV and giving more interviews, Wallach and Drummey selected a new representative to lead them along their burgeoning careers. When I ask him what made him decide to fire himself from this job and hire another, Wallach explains that Chester French’s new representative was able to pass what he refers to as the “If that guy was my dad, would I be embarrassed?” test...
...Service - As We Know It." Thanks to the Internet, not only are people more empowered to access information on their own, but in many cases they also end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to hire and retain employees to fill these positions, making customer service inconsistent at best. Technology, when implemented effectively, will fill these gaps and provide a better and more consistent level of service. John Putters, PRESIDENT, VISIONSTATE, EDMONTON, ALTA., CANADA...