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...with some authority that your article should have been titled "The End of Customer Service - As We Know It." Thanks to the Internet, people in many cases end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to hire and retain employees to fill these positions, making customer service inconsistent at best. Technology, when implemented effectively, will fill these gaps and provide a better and more consistent level of service. John Putters, President, Visionstate, Edmonton, Canada...
...major shortage of pilots willing to work for U.S. carriers. Bankruptcies, pay cuts, frozen pensions, eroded job security and increases in monthly flight hours have pushed some pilots out of the industry. Others have simply picked up and followed the best jobs overseas. Emirates, for example, expects to hire 540 pilots this year. Half the applicants are Americans, compared with just 7% of its current pilots. The result is a massive shift of talent and experience from U.S. carriers into the international market...
...Service - As We Know It." Thanks to the Internet, not only are people more empowered to access information on their own, but in many cases they also end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to hire and retain employees to fill these positions, making customer service inconsistent at best. Technology, when implemented effectively, will fill these gaps and provide a better and more consistent level of service. John Putters, PRESIDENT, VISIONSTATE, EDMONTON, ALTA., CANADA...
...this case, Puerto Rico is an ideal location for searching out candidates, both because it is a semi-autonomous territory of the United States with relatively lax immigration laws, and because Boston has a large Puerto Rican community that would benefit from Puerto Rican teachers. Boston recruiters hope to hire over 40 new bilingual teachers in the next five years. Although they are eager for applicants, the decision process is far from indiscriminate: Teachers must have past educational experience in Puerto Rico as well as the willingness to commit to a master’s degree and a three-year...
...household income. Yet the National Association of Child Care Resource and Referral Agencies, a network of more than 805 child care centers nationwide, estimates the bill at $4,388 to $14,647 a year. In urban areas like New York City, where daycare centers are few and overcrowded, parents hire nannies at an average of $31,000 - and that's off the books. Taxes, benefits and insurance can run an additional $6,000 a year. Part of the problem with the official figures is that half of the families surveyed for the government study don't pay for child care...