Word: hospitalers
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Although most surveyed patients said they were satisfied with their hospital care overall, the data show that respondents weren't equally pleased with every aspect of care. Nearly 80% of patients said they felt their doctors always communicated well with them, for example. But less than three quarters said nursing...
The new survey, called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), was created by a public-private partnership including the Centers for Medicare and Medicaid Services and the federal government's Agency for Healthcare Research and Quality. It was conducted in about 60% of all U.S. hospitals...
Some national data on hospital performance exists already. But doctors say that certain aspects of care can't be assessed without input from the patient: treatment of pain, for instance. (About a third of HCAHPS surveyed patients said their pain was not always treated adequately.) Doctors also want to make...
Results from the HCAHPS survey are public. Interested patients can compare scores from hospitals across the U.S. at HHS.gov; visitors can search by institution name or by location and view the performance of each hospital on several measures of clinical success, including the patient survey. Although roughly 40% of hospitals...
Perhaps now that hospitals know what patients are thinking, they can work to improve. Despite general patient satisfaction, the HCAHPS survey suggests that basic components of care can make or break the patient experience - things like how patients interact with hospital staff. "We should be in the upper 90s [in...