Word: hospitalers
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Luckily, Harris' IT team was able to solve one problem for doctors and nurses right away with the digital chart. Hospital policy mandates that every time a Cleveland Clinic patient sees a doctor in any of 37 buildings on the main campus or dozens of satellite locations in Florida, Abu...
Harris, a practicing general internist and a Wharton M.B.A., has used his clinical experience to foster innovation that directly benefits patients. The hospital's 3 million--plus patients can schedule appointments online, for example, and fill out paperwork on the Web before they get to the waiting room. Cleveland Clinic...
That kind of connection is a reflection of the intense collaboration that went into developing MyChart. Gisela Nehring, who heads the project, says her job as a respiratory therapist working in hospital intensive-care units means she can interact directly with hospital staff for input. "I can walk up and...
The success of MyChart, which is used regularly by more than 120,000 Cleveland Clinic patients, inspired Dr. Toby Cosgrove, the hospital's CEO, to make an even bolder move. Doing away with decades of hospital tradition, Cosgrove declared last year that patients should have access to their EHRs at...
The IT team has addressed the thorniest issues in EHRs--patient privacy--with an abundance of caution. In addition to standard confidentiality safeguards, the hospital opens an ongoing e-mail dialogue with patients to give them full disclosure about exactly who has accessed their data. "Some people complain we communicate...