Word: hotelful
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...Soviet Disneyland,” he said in a phone interview with The Crimson. Georgia and many other parts of the former Soviet Union collapsed into civil war after its dissolution, which prevented Shteyngart from returning until just recently. “I was hanging out in a hotel in an oil-rich capital near the Caspian Sea, and all of the local prostitutes would circle around the men asking, ‘Halliburton?’” he said of one recent and particularly inspirational trip. “All of them wanted to find Halliburton workers...
That kind of hotel really annoys Andrew Cosslett. So do concierges who act as though they are always too busy booking dinner reservations for the royal family to talk to you. "If you're a frequent business traveler, the differences at the margin are the things that make a huge difference," he says. "So what happens to your bag when you arrive at a hotel tells you all you need to know about that hotel's understanding of you, right...
Cosslett, 52, is a general among road warriors, CEO of InterContinental Hotel Group, the outfit based in Windsor, England, that is the parent for the 148 InterContinental hostelries worldwide, as well as Holiday Inn, Staybridge Suites, Crowne Plaza and Indigo brands. And under his command IHG is invading new territory. Last year the company planted 26 more InterContinental flags, up 40%, including in Los Angeles, Red Square, Tokyo and Chengdu; Holiday Inn added 700 franchises...
...former consumer-goods executive, Cosslett has seen the industry from the customer's vantage point, which has made him a why guy since taking over IHG in 2005. He had the company look at not just how IHG operated compared with other hotel groups but also how it compared with other industries. "You have to sort of deconsolidate, strip down all the things we do in hotels and go and ask why. Why do we do that? Why do we play the Girl from Ipanema when no one in the bar is over...
...tear because she was trying not to laugh.”Fittingly, Ruggiero’s final episode aired on the same day that the roster for the 2007 Women’s World Hockey Championships was finalized. About three-quarters of the national squad crammed into her hotel room to watch the episode together, and most were surprised by its ending.“They didn’t know that I was going to be fired,” Ruggiero said during a teleconference with USA Hockey on March 27th, “but were supporting...