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Last December at a black-tie industry gala in New York City's famed Plaza Hotel, Ken Lewis strode past other top financial executives to the podium to accept the award for Banker of the Year. The financial industry was crashing, but Lewis looked to be at the top of his game. The CEO told the crowd, "It is incumbent upon all of us, especially those of us whose performance has left us in a strengthened leadership position, to help our industry find a new balance between our desire for economic growth and our need for market stability...
...Even while allegedly buying gallons of chemicals at beauty-supply shops and renting a cheap hotel suite to cook them in, Zazi might have remained anonymous long enough to strike and kill, except that U.S. Homeland Security is a sharper instrument than it was in the summer of 2001. The dysfunctional system that failed to connect the dots before 9/11 managed, eight years later, to spot and disrupt a plot in progress. Zazi has denied charges he conspired to bomb targets in the U.S., but government officials are confident they've got their man. Authorities took notice when Zazi traveled...
Mike Patel, whose Newcrest Management owns 19 hotels, including nine Expresses and one Holiday Inn, likes the changes: "It was overdue. We really needed it." In Stamford, Conn. - home to global financial firms like UBS - the outpost's makeover has lifted it from the bottom of IHG's customer-satisfaction scores. "People say, 'Am I at the right hotel?'" says general manager Mike Bennett. "Companies that wouldn't consider us in the past are now staying with...
Rick Takach, president of Vesta Hospitality, who recently spent $200,000 renovating a Holiday Inn in Lincoln, Neb., says he's grabbed market share every month since the April debut. The Washington-based owner, whose 11-hotel portfolio also includes Hiltons and a Marriott, has a happier staff, and the relaunch has given him a shot at recapturing lost clients...
...really luxury hotels that Holiday Inn is chasing. It's your home. In the past decade, consumers have feathered their nests with duvets, technology and plush couches as prices have retreated. So if the hotel is your home away from home, IHG doesn't want you to be greeted by an old tube television if you own a flat-screen. It's the same idea with the bedding. "At home, we don't have heavy old-school floral bedspreads," says Kowalski. And travelers were never enthusiastic about the possibility that those bedspreads weren't washed regularly. Now everything...