Word: houres
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...with a lost bag - the black duffel Delta Airlines lost on my recent trip from Kansas City to New York City after a nightmarish day of travel: a canceled flight on a perfectly clear morning; a cumbersome rerouting through Atlanta; arrival at LaGuardia after 6 p.m., more than five hours late. When my bag failed to show up, I faced yet another missed connection: to the bus I needed to catch for the two-hour ride to my final destination. So rather than wait in line at the lost-luggage counter, I took a phone number to call...
...spent half an hour filling out the online form, sent off an e-mail and got this response: "We are sorry but this service is unavailable at this time. Please try again later." I managed to send the e-mail on a second try the next day. Still, I wanted a live human being to hear my case sooner. I called the main reservations line and wheedled a number at Delta's corporate headquarters in Atlanta. But that only elicited a brusque gentleman who quickly swatted away my complaint. "That is Delta Airlines policy," he said. "You just...
...airlines are obviously under severe economic pressure and are clearly trying to reduce the amount of time their personnel spend on the phone with unhappy customers. Still, in an era of burgeoning complaints about service, four-hour waits on the tarmac and renewed pressure in Congress for a passenger's bill of rights, this seems counterproductive, to say the least...
...estimated a value of 5,000 rupees for the parts, and another estimated a value of 10,000 rupees. Finally, after some negotiation, they settled on the value of 5,000 rupees as both fine and tax. My tired and embarrassed family had to wait for more than an hour at the airport until the drama was over...
...largest cemeteries in the world, with millions of graves, and being an hour's drive from central Tehran, the authorities may have thought this piece of desert would be the perfect place for opposition martyrs to lie in obscurity. But on an afternoon in late August, several mourners milling about Plot 257 were able to point to Agha-Soltan's grave (Row 41, No. 32), where there is recently turned earth, a puddle at one side and strewn plastic water bottles at the perimeter. First-time visitors can get word-of-mouth directions from opposition sympathizers who have taken...