Word: howland
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...John T. Howland, director of the Institute for Public Service, said he and a team of consultants have completed their "total management audit" of the force, which they will probably submit to Joe B. Wyatt, vice president for administration, "in a matter of days...
...dispute, because it strikes at the central issue of how the force should be organized, probably will not result in an easy solution. The minor issues, such as morale, will soon be settled--both sides are awaiting a report, due within the month, by John T. Howland, a police management specialist called in by the University last May, to suggest ways of improving communication and morale in the force. But Howland will have nothing to say about the context of the negotiations, and he is hardly likely to recommend a return to the low-profile, fatherly-old-guard days. Rather...
...Howland, a retired police superintendent who spent 30 years with the Boston Police Department, said the up coming study will deal with all aspects of the police organization, not only the morale issue...
...University will pay for the study, which Howland said will begin the first week in May with meetings involving police officials and union leaders. The company must submit an estimate of the study's costs and sign a contract with Harvard...
Although Laurence F. Letteri, president of the union, last week called the decision to hire Howland's firm "a promising development," other patrolmen said they think the study will not accomplish much...