Word: hpps
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Dates: during 1990-1999
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Crawford learned of the overcharging when she took the unusual step of contacting Harvard Printing and Publication Services (HPPS) to get a breakdown of the costs involved in producing the reader for her course, Sociology 96, "Community Action Research Project...
...HPPS Manager Bob Davis said the overcharging occurred because the HPPS employee responsible for ordering articles did not understand which articles were on reserve in the library and not intended to be included in the sourcebook...
When she learned of the overcharging, Crawford asked HPPS to refund the money her students were owed. But Crawford says HPPS ignored her requests...
...committed to improving the situation. "We already have a number of ideas for how to streamline the operation for spring term and will be doing a through post-mortem just as soon as things settle down," he wrote in and- e-mail. Given Gill's enthusiasm, we suggest that HPPS expand its space in the Science Center and hire more people to deal with the long lines...
...HPPS clearly has had mixed success thus far. We trust Gill will indeed take steps to shorten sourcebook lines before spring semester rolls around, in the dead of winter...