Word: hpps
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...HPPS abandoned the large, clear signs that let us know which sourcebooks were in and how much each cost. In their place, HPPS uses letter-sized sheets and lists the books in no useful order...
...HPPS eliminated the cash-only express line, forcing everyone to wait for credit cards to be approved and checks to be filled...
...fair, HPPS has made several improvements: the hours of the stockroom were sufficiently student-friendly; we no longer have to trek to HPPS' old location at 1730 Cambridge St. to purchase any course materials; students can now pay for sourcebooks by MasterCard or Visa; and HPPS provides students copies at 5 cents a piece and easy and relatively inexpensive access to a fax machine...
...committed to improving the situation. "We already have a number of ideas for how to streamline the operation for spring term and will be doing a through post-mortem just as soon as things settle down," he wrote in and- e-mail. Given Gill's enthusiasm, we suggest that HPPS expand its space in the Science Center and hire more people to deal with the long lines...
...HPPS clearly has had mixed success thus far. We trust Gill will indeed take steps to shorten sourcebook lines before spring semester rolls around, in the dead of winter...