Word: hpps
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Crawford learned of the overcharging when she took the unusual step of contacting Harvard Printing and Publication Services (HPPS) to get a breakdown of the costs involved in producing the reader for her course, Sociology 96, "Community Action Research Project...
...HPPS Manager Bob Davis said the overcharging occurred because the HPPS employee responsible for ordering articles did not understand which articles were on reserve in the library and not intended to be included in the sourcebook...
When she learned of the overcharging, Crawford asked HPPS to refund the money her students were owed. But Crawford says HPPS ignored her requests...
After being contacted by The Crimson for this article, HPPS sent an e-mail message to Crawford and said her students would receive a refund for the extra money...
According to Davis, the delay was caused by time it took for HPPS to contact the financial office and determining which students had purchased the source book...