Word: hsto
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Dates: during 1990-1999
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Last week the Harvard Student Telephone Office (HSTO) announced that, as of November 19, international telephone rates will decrease by as much as 20 percent. These much-needed reductions were made possible through negotiations with MCI and changes in HSTO operations, including the elimination of all profits for the next two years on student telephone usage...
...applaud the efforts of the HSTO to lower rates for international calls by reducing its profits and finding efficiencies in its operations. The many international students at Harvard will no doubt see their telephone bills drop dramatically after November...
...final suggestion we would make is that HSTO should offer students access to a permanent 24-hour message center where students could report any telephone service problems. Under the status quo, students who have telephone troubles after business hours or on weekends have nowhere to turn...
...would like to offer three suggestions to HSTO and to its parent, the Office of Information Technology (OIT). The first is that HSTO should train its employees better. Many of the errors in billing and line activation were simply results of employee error. When a student called and asked to deactivate an unneeded line, an HSTO employee instead deactivated the student's PAC code. Another HSTO employee activated lines by telephone number instead of phone jack number. Unfortunately, the two numbers are not always the same...
When the Harvard "Student" Telephone Office is not open, a recorded message tells callers that "officers of the University" may leave messages regarding "requests that require attention before the next business day." Mere students, however, are not allowed such a privilege. Why the double standard? As paying customers of HSTO, we have legitimate expectations regarding the service to which we're entitled. We deserve to have those expectations...