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Chambers is customer obsessed, a characteristic that will serve the company well as it moves into consumer markets. He discovered the dogma of customer service as a salesman at IBM and and then saw firsthand the cost of losing customer focus when he joined mini-computer maker Wang in the late '80s. As Wang's business eroded--in part because Wang didn't listen to customers--Chambers, the top sales executive, was forced to lay off 4,000 workers. He vows never to do that again, even if it means keeping his company leaner and meaner than seems necessary. "Laying...
...that promote the free flow of software "emulators" of anything from DVDs to Sony PlayStations over the Web claim the DVD emulator's inventors stole nothing, but merely figured out how DVDs work. Similar arguments are often put forward by computer makers such as Dell and Compaq when marketing IBM clones. Now it's up to Judge William Elfving of the Santa Clara County Superior Court to decide if the web sites are at fault. Unfortunately for him, there are no precedents to download...
...strong they demand action--action that can seem rash, even stupid. Ferry owner Cornelius Vanderbilt jumped ship when he saw the railroads coming. Thomas Watson Jr., overwhelmed by his sense that computers would be everywhere even when they were nowhere, bet his father's office-machine company on it: IBM...
...Will this, as well as other measures, such as lowering the maximum age for delegates and limiting the time a president can serve, be enough to restore the IOC's reputation? Maybe. The pressure to reform is considerable: Major corporations, such as Coke and IBM, which send the IOC $50 million checks so that they can use the Olympic rings in their ads, are not amused with the committee's image as a bunch of shameless shakedown artists. But Samaranch doesn't inspire much confidence when he still largely blames the mess on the competing cities for putting...
...establishment of a long-term relationship with the Kansai region is one of this year's most satisfying developments for the [CBG]," said Roger B. Porter, the director of CBG, who is also IBM professor of business and government at KSG, in a press release...