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Fact is, customers want these services, and IBM has a deep enough bench to provide them. IBM is paying closer attention than ever before to customers, and recent innovations in "self-healing" technology brought about by the company's eLisa development program may eventually lead to a realm in which fewer IBM tech service personnel have to move in with you to make sure your systems keep running smoothly...

Author: /time Magazine | Title: Server Wars | 1/14/2002 | See Source »

...IBM Big Blue wants to fight this war on every front, from the entry-level segment to the market for the gnarliest, priciest servers. Just days after Sun rolled out its SunFire 15K, IBM unveiled its p690 "Regatta" server. Each company claims in full-page ads that its machines can whip those of its rival...

Author: /time Magazine | Title: Server Wars | 1/14/2002 | See Source »

...IBM is hedging its bets with an all-out push into what it calls global services, under which it will come to your company, any company, with the hardware and software you need to do business. Want a system that runs on Linux? Windows? Unix? No problem. "IBM comes to the table with a palette of colors and says, 'Paint any picture you want,'" says Dan Kusnetzky, a vice president of IDC. IBM has been slashing prices on its hardware lately. Sun's McNealy claims that IBM's strategy is "to get the hardware in there for free and bury...

Author: /time Magazine | Title: Server Wars | 1/14/2002 | See Source »

...question for IBM, however, is simple: can Big Blue do everything for everybody? Or will it be bled dry in one market segment after another by competitors who are focused on doing one thing well...

Author: /time Magazine | Title: Server Wars | 1/14/2002 | See Source »

...cramming more processors into a server chassis or clustering a group of low-priced servers to do the work of a mainframe. He makes no apologies for sticking to the strategy he dreamed up 17 years ago in his dorm room at the University of Texas to beat IBM: sell directly to the customer and concentrate on value. "It worked then. Thing is, it works better now," he says with a grin that still makes him look boyish...

Author: /time Magazine | Title: Easy As Dell? | 1/14/2002 | See Source »

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