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Think you've got problems choosing a health-care plan? Consider Michael Scarpa, benefits manager for the 13,000 U.S. employees of ABB, the power-and automation-technologies giant based in Zurich, Switzerland. Until recently, as contracts expiredevery May, 20 HMOs in 40 states would send in six-inch-thick binders containing detailed bids for ABB's business. Scarpa, 37, and his staff would spend days plowing through the paperwork. Then Scarpa would often pay a consultant as much as $45,000 to analyze the bids for each contract up for renewal...
WERE THE FOUNDING FATHERS CONCERNED WITH ETIQUETTE? George Washington felt that every inch of his person was setting a pattern. So did Jefferson, but in the opposite direction. He rejected all hierarchy. His guests complained that he entertained in slippers. But they were both convinced that European etiquette was outmoded. The question was, How do you treat people as equals and still have respect, and still have a government...
...mobile phones, PDAs and TV set-top boxes. A cloth PDA case that unfolds into a keyboard made its debut earlier this year, and the latest offering is a pen that captures handwritten notes in digital form. The global market for such devices--what De Luca calls "the last inch between human fingers and the digital world"--is about $8 billion, enough to let Logitech grow rapidly over the next five years...
...celebrities, including Prince Charles, who scrawled his name?uninvited?on one of her favorite fans, and fashion designer Aldo Gucci, who spilled soy sauce on her kimono. The memoir details $5,000 costumes, how rice bran is good for softening skin and the difficulty of wearing okobo, or six-inch platform sandals. In his novel, Golden immersed the reader in the geisha world. Iwasaki tells about it, and there's a difference. Absent here are the lively prose, the vivid characters and the emotions that were all elements of Golden's book. In their place is an authorial voice that...
Cambridge is a magical city. More neurons per square inch and more connectors between those neurons, more Internet connections than any other place in the globe make this a wonderful place to reinvent oneself. And despite all that connectivity and all those connectors, people do not connect. People avoid eye contact with strangers in Harvard Square, elsewhere in Harvard, in Cambridge and in surrounding areas...