Word: independentsã
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...small size and cozy atmosphere of independents helps stimulate relationships between patrons and employees. While chain store staff often remain nameless, working short shifts and lacking continuity, independents??€™ employees are the owners and managers themselves and are almost always around—a much more familial design. Kramer has been running Harvard Book Store for over 40 years, and he’s not even the store’s oldest employee. Long-term employees of Harvard Book Store share in the company’s profits, and the store negotiates with unions without the aid of lawyers?...