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Word: inns (lookup in dictionary) (lookup stats)
Dates: during 2000-2009
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Many of these short-term voluntourism projects involve hard work. The Mandarin Oriental in Miami, for instance, offers a two-night package in which guests spend a morning removing invasive plants and assisting with recycling programs in Everglades National Park. The Fairmont Mission Inn and Spa in Sonoma, Calif., recently invited guests to help fix up a hiking trail...

Author: /time Magazine | Title: Room Service and a Shovel: The Rise of Voluntourism | 11/16/2009 | See Source »

Mike Patel, whose Newcrest Management owns 19 hotels, including nine Expresses and one Holiday Inn, likes the changes: "It was overdue. We really needed it." In Stamford, Conn. - home to global financial firms like UBS - the outpost's makeover has lifted it from the bottom of IHG's customer-satisfaction scores. "People say, 'Am I at the right hotel?'" says general manager Mike Bennett. "Companies that wouldn't consider us in the past are now staying with...

Author: /time Magazine | Title: Dreaming of a Rebound | 10/1/2009 | See Source »

Rick Takach, president of Vesta Hospitality, who recently spent $200,000 renovating a Holiday Inn in Lincoln, Neb., says he's grabbed market share every month since the April debut. The Washington-based owner, whose 11-hotel portfolio also includes Hiltons and a Marriott, has a happier staff, and the relaunch has given him a shot at recapturing lost clients...

Author: /time Magazine | Title: Dreaming of a Rebound | 10/1/2009 | See Source »

Despite a ton of changes, the new Holiday Inn has met with mixed reaction from "seen this before" industry analysts, one even likening the refresh to rearranging the deck chairs on hospitality's Titanic. "They're too big a ship to steer a new course," he says dismissively. Less dramatically, the analysts think the Holiday Inn model, with a full restaurant dishing up three meals a day, is spent. Why would you want to eat at a Holiday Inn when you can hit a nearby Chili...

Author: /time Magazine | Title: Dreaming of a Rebound | 10/1/2009 | See Source »

...have to do a good job of showing cash-constrained owners what returns they can get - and proving to road warriors that the changes have created a better hotel. "We've got to meet or exceed guest expectations consistently across the brand," says Bill DeForest, who counts one Holiday Inn among his 10 hotels and manages another, "or we're toast...

Author: /time Magazine | Title: Dreaming of a Rebound | 10/1/2009 | See Source »

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