Word: inputs
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...rebuttals to specific complaints have not solved the Coop's public relations woes. Most students seem to feel that they have little or no input in the Coop decision-making process. "I really get frustrated when I realize that I own part of the Coop yet no one even lets me know what goes on over there," a Harvard freshman complained recently...
...other hand, the Coop's image among students has sagged badly, and that image can only be improved by providing opportunities for more student input in Coop decisions. The results of the recent board of directors election are encouraging in that students who may have been critical of Coop practices in the past--including Steele and two Chicanos, David P. Samano '74 and Lorenzo Ybarra, who will seek to have the Farah slacks issue re-examined--have been incorporated into the Coop decision-making process...
Over the span of two years, University Health Services has changed markedly--to the credit of a lot of different people. Since Dr. Wacker became director in July 1971, everything has opened up. Things are more honest, people are more accessible, there's a lot more input from a variety of people. It was Dr. Wacker who accepted my proposal to create a position of ombudsman, a gesture of good faith on his part in the consumer population. It was more or less giving official status to an infiltrator...
...responsiveness and credibility. My basic ideology revolved around the premise that in a prepaid health plan the consumer should be informed, involved and influential. At that time there were almost no sources of information about services, policies, or staff; there were no established channels for feedback, grievances or consumer input into planning; there were no mechanisms to reach out into the community and actively involve its members in the workings of their health service. As I saw it, it was "us" against "them," consumers and providers working at odds rather than together...
Finally, consumers must have substantial input and influence on the functioning of a health care facility. If we are to accomplish this, consumers must prove that they are responsible, reachable, willing to work to achieve their goals, and determined to make their opinions heard and responded to. Haphazard, halfway efforts only convince professionals that consumers can't really become involved in the issues that matter. And all too often that's all we come up with...