Word: jacobses
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Shirt Alert Marc Jacobs shirt, $1,400, and shorts, $890 marcjacobs.com) James Robinson antique gold chain; Madame Fortuna by Allison Nowlin brass necklace; Melet Mercantile belt. Opposite page: Chloé organza blouse, $1,275, and skirt, $3,025 (212-717-8220); Bing Bang silver and rose gold necklace; James Robinson pendant...
FOR EIGHT YEARS, ROBERT RICH HAS WORKED from the basement of the Marc Jacobs store in New York City. His tiny office is plastered with photographs and magazine clippings of famous clients?Sofia Coppola, Hilary Swank, Winona Ryder. Amid the beautiful clutter, the only discernible piece of furniture is a...
So what's it like to be a preferred customer at Marc Jacobs? Compared with the feeling at other luxury labels, the Jacobs vibe, like the brand, is low-key. "It's not by appointment or anything," says Rich. "Usually it's a pop-in kind of thing." Rich makes...
Marc Jacobs' VIPs happily descend the narrow staircase at the back of the SoHo store and weave through the racks of cashmere and lace, past the shoe-lined shelves, until they get to Rich's lair. "It's the most cool, laid-back place in New York," says Lisa Airan...
—Lois E. Beckett contributed to the reporting of this story. —Staff writer Allison A. Frost can be reached at afrost@fas.harvard.edu. —Staff writer Samuel P. Jacobs can be reached at jacobs@fas.harvard.edu.