Word: jeffs
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...risk. The author, head of strategic services at Nielsen Online, tells tale after tale of angry consumers whose gripes were magnified a thousandfold through online postings, message boards, YouTube and even the mainstream media when a seemingly ordinary dispute spiraled. In one notable consumer revolt in 2005, media pundit Jeff Jarvis used his popular blog BuzzMachine to chastise Dell founder Michael Dell on the quality of the company's laptop and customer service. A legion of other dissatisfied customers piled on. The resulting consumer firestorm damaged the brand name, writes Blackshaw: "A swarm of digital termites ended up eating away...
...goes well this semester, Flat World hopes to offer its books to all academic institutions starting next January and eventually expand its titles across several disciplines. But it still faces a long road to success. There is, for one, its business model. Founder Frank and his partner, Jeff Shelstad, another Prentice Hall alum, say the company plans to forgo advertising on the site and instead make money by selling supplemental materials like study guides, podcasts and paper copies printed on demand for about $35, or about a third of the cost of a traditional textbook...
...over 12% of sales for those titles." Amazon is notoriously tight lipped about sales data, and the new line of business that the Kindle represents for the online retail powerhouse has been especially frustrating for analysts and media to parse. At a technology trade conference in May, CEO Jeff Bezos said that Kindle sales accounted for 6% of book titles sold for the Kindle and in print. So Amazon appears to be selling more e-books...
Ever since lead singer Steve Perry was invalided out of the band with an injured hip in 1996, legendary rock group Journey hasn't been the same. Singers Steve Augeri and Jeff Scott Soto tried filling Perry's big shoes (and tight jeans), but the band - whose success had, in any case, been on a downward slide since its '80s heyday - seemed mortally wounded, relegated to the ignominious status of a nostalgia...
Meanwhile, the ATV team had reached the thicket. As always, the smugglers bolted, but agents Jeff Sargent and Samuel Estrada rounded up nine of their clients and were marching the group to a nearby road when Dart returned and set down his chopper...