Word: jensen
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...course, top-to-bottom rankings also provide a method for identifying and rewarding strong performers and encouraging everyone to work harder and smarter. "Management has to lift everyone up, not just use the process to brand and target people," says Edward Jensen, a partner in the Atlanta office of Accenture, formerly Andersen Consulting...
...Those who do fall into that category do not get bonuses and must sit down with a supervisor to draft a plan for performing better. Salvaging such workers is only prudent, Accenture's Jensen notes, because "it is the 25th man off the bench who may win the baseball game for you." For bench warmers who can't sweeten their swings or improve their fielding, though, the next steps are a severance package and a swift exit from the roster...
...Surprisingly, it's the employees in the middle rather than at the bottom of the scale who may feel the most demoralized by the forced-evaluation rankings. "People don't like to be considered average," Jensen says. To boost their sagging morale, he adds, management must reassure those in the middle group that they meet the high standards that the company expects...
...others. Even the bottom dwellers in a strong outfit may contribute more to a company than the top people in a weak one. Moreover, statistical rankings have little meaning within groups that are too small to generate a valid bell curve. If you have a group of five people, Jensen notes, "you have to take those five and put them into a larger pool" and compare all the workers to one another...
...them remember her visit. But it also helps that Kara casually encounters most of the younger kids every day in the hallways of their shared school building in tiny (pop. 535) Latimer, Iowa. "Our kids see the high schoolers as role models and mentors," says first-grade teacher Joni Jensen. "They watch every move they make...