Word: jha
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...thinking, they can work to improve. Despite general patient satisfaction, the HCAHPS survey suggests that basic components of care can make or break the patient experience - things like how patients interact with hospital staff. "We should be in the upper 90s [in percentage of approval] on these things," Jha says. "It strikes me that we have a long...
Lead author Ashish K. Jha and his colleagues used data collected from over 2,400 hospitals—roughly 60 percent of the nation’s hospitals—to assess patient satisfaction with hospital experiences...
...findings suggest that hospitals can and should provide both a high quality of clinical care and a positive experience for patients. Taking a step as simple as hiring more nurses may significantly improve the quality of patient care, Jha said...
...spend $2.1 trillion on healthcare. That’s obviously an unbelievable amount of money,” Jha said. “But [healthcare providers] don’t value patients’ opinions as much as they should, and this data changes the ball game...
Although 67 percent of patients were satisfied enough with the care they received to “definitely recommend” their hospital, Jha said the results show that there are many areas in which hospital performance is “still pretty suboptimal...