Word: jonesism
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About two hours out of Paris, with the plane cruising over the Atlantic at 35,000 ft., passengers began to report smelling smoke. Jones was back in the galley cleaning up after the meal service, and Moutardier, who was picking up trays, cruised the aisles looking for the source of...
Jones had seen and heard none of this--when Moutardier came running back yelling, "Get him! Go!" Moutardier was so flustered, she said nothing about the shoe and the match. Jones rushed out and quickly realized what was going on. Reid's back was turned away from the aisle, but...
Passengers were asked to get to know their seatmates. A woman said she had seen Reid the day before at the airport--with another person. Crying and shaking, the passenger went around the plane three times with Moutardier looking to see if the other man was on board. At another...
The attendants concede that the crew made some mistakes. They didn't retrieve Reid's shoes until 30 minutes after he was subdued. Then the crew's first reserve officer brought the shoes into the cockpit. Thinking there was a knife inside, he found instead a wire protruding--and a...
Flying is in Jones' blood. Her great-grandfather was a test pilot. A picture of her mother in a solo glider hangs over the mantel in her home in Tampa, Fla. Jones, 40, began working for American in 1985. "I love airports, the excitement, the electricity, people going places," she...