Word: kaizaki
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...decisive action, not to mention an appropriate level of contrition, is the name of the game today. Firestone has seemed slow and unresponsive, a legacy, perhaps, of its insular parent company in Japan, where consumers have few rights, and product-liability lawsuits hardly exist. Parent Bridgestone's CEO Yoichiro Kaizaki, who gained a tough-guy reputation in shaping the company's American strategy, has been all but invisible. He may be practicing what the Japanese call fugenjikko - no words, only action - but silence is deafening here. "I don't know how you cannot be available for comment when you have...
...Ford and huddling with NHTSA officials. Gary Crigger, Firestone's executive vice president, phoned his bosses in Tokyo to advise them of the decision. That seemed to catch the Japanese company flat-footed, although it publicly took credit for the order. Just two weeks ago, Bridgestone chief executive Yoichiro Kaizaki forecast rising profits for the rest of 2000. But last week Bridgestone said the recall at Firestone--which accounted for some 40% of Bridgestone's $20.4 billion in 1999 revenues--could cost the Japanese company as much as $600 million this year...
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