Word: keithahn
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Dates: during 1990-1999
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...like Amazon could even engage the intellect, making recommendations and offering a venue for shared literary criticism. When was the last time a salesclerk offered that kind of guidance? "People are more and more fed up with the kind of service they get in the big stores," says Connie Keithahn, an office manager in St. Paul, Minn. "Online it's really amazing how much better the service is." How threatened do mall owners feel? Last month the Saint Louis Galleria briefly ordered its tenant stores to remove advertisements for their online counterparts, arguing that rents were calculated as a percentage...
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