Word: kellinger
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Kelling, credited by many with spurring the near-miraculous overhaul of the New York City Police Department, had never undertaken a study of such a tiny department and says he knew from the beginning that he would face problems.
"Frankly, I was frustrated because I didn't have an opportunity to interview students more directly," Kelling says.
What Kelling found in the course of his three-month investigation mostly vindicated Riley.
"It was hard to find critics of the chief and the new policing model outside of the police department," Kelling reported.
Two groups--young officers who had just been hired and the department's middle managers--told Kelling that Riley's new policing style was farcical and dangerous.