Word: kinchla
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Five to ten percent of Harvard students have yet to receive their September phone bills, which were sent out two weeks ago, said Nancy M. Kinchla, manager of planning and administration at Network Services...
Most of the late bills had incomplete address labels, Kinchla said. "We did get quite a few [bills] back," she said. "Many of these did not have the [mail] box number...
While Harvard mail centers normally sort letters without box numbers, Kinchla believes that the volume of telephone bills discouraged this process...
...Kinchla said that in all the confusion, even correctly addressed bills were mistakenly returned...
...Kinchla added that she has been hearing reports of such fraud all over the country for the past few years...