Word: kiosk
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Dates: during 2000-2009
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...consumers spent $128 billion at kiosks last year, an 80% jump from the year before, according to IHL Consulting Group. By 2007, that figure could hit $1.3 trillion. Companies like the technology because kiosks let them save on labor costs. Forrester Research, a consulting firm, calculates that airlines save $3.52 for every customer who uses a kiosk instead of a live agent at the check-in counter...
...HOTELS Starwood Hotels has placed kiosks in about two dozen of its Sheraton hotels and is in the process of installing them in the rest of that chain's nearly 200 locations. Guests can visit kiosks to check in, check out, upgrade rooms or leave messages for other guests. Hilton has kiosks in Chicago, New York City and Boston and plans to expand to a total of 45 hotels by the end of the year. Marriott is running a pilot kiosk program in a handful of its hotels as well, and the smaller, members-only hotel chain Club Quarters...
...careful consumer, you should be aware that a kiosk may try to sell you things you don't need. According to manufacturer Quick Kiosk, customers at McDonald's using kiosks were more than twice as likely to say yes when asked whether they wanted to buy a larger size, and their average bill increased...
...planners left no stone unturned. They started a massive publicity campaign, putting up flyers with a picture of Belushi spilling mustard on himself on every available Harvard kiosk and at other local colleges. They hung “Toga at Soho” banners. They even hired a plane to fly an advertising banner over one of the Crimson’s home games...
...full service snack bar and heated kiosk provide the perfect way to thaw-out after a long day of skating at Boston’s “cement pond” in historic Boston Common. This scenic location is the perfect convenient skating location, much like Rockefeller Center—but in Boston. $3; skate rental...