Word: kiosks
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...developing something of an expertise in medical reform, also working with clients like the Mayo Clinic in Rochester, Minn., to create mini-Ideos--permanent design-research facilities that work like prototype factories within the organizations. The Mayo facility has already created one Ideo-like product: a check-in kiosk based on those e-ticket machines at airports so that Mayo patients don't have to wait in line just to sign...
...hard to forget that first foray into a world known affectionately to extracurricular gurus as “postering.” In the past, people-who-postered did their stuff on Mondays and Thursdays around 7:30 am, after Facilities Maintenance Operations (FMO) had cleared bulletin boards and kiosks. Confusion over postering has reigned since last fall, when, in response to frigid temperatures, the Undergraduate Council successfully launched an initiative to change the kiosk strip times to 12:30 p.m., allowing caffeinated promoters to sleep in a bit. Still, “No one really knows when you?...
...consumers spent $128 billion at kiosks last year, an 80% jump from the year before, according to IHL Consulting Group. By 2007, that figure could hit $1.3 trillion. Companies like the technology because kiosks let them save on labor costs. Forrester Research, a consulting firm, calculates that airlines save $3.52 for every customer who uses a kiosk instead of a live agent at the check-in counter...
...HOTELS Starwood Hotels has placed kiosks in about two dozen of its Sheraton hotels and is in the process of installing them in the rest of that chain's nearly 200 locations. Guests can visit kiosks to check in, check out, upgrade rooms or leave messages for other guests. Hilton has kiosks in Chicago, New York City and Boston and plans to expand to a total of 45 hotels by the end of the year. Marriott is running a pilot kiosk program in a handful of its hotels as well, and the smaller, members-only hotel chain Club Quarters...
...careful consumer, you should be aware that a kiosk may try to sell you things you don't need. According to manufacturer Quick Kiosk, customers at McDonald's using kiosks were more than twice as likely to say yes when asked whether they wanted to buy a larger size, and their average bill increased...