Word: klm
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Dates: during 2000-2009
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...three-quarters of the current one, an increase of 31%. Those results have been built on regained passenger confidence, the allure of Paris as an international hub and an increasingly rare commitment to high-quality, free in-flight service, which have boosted ticket sales enough to lift Air France--KLM to the top of Europe's airlines, with a 25% market share. And it might make a run at ailing Alitalia, whose fractious workforce resembles that of Air France in its dark days...
With global travel in its best shape in years, Air France is enjoying the fruits of its 2003 merger with Dutch airline KLM, creating a dual-hub network with considerable global reach. Skeptics predicted the marriage would founder on Dutch resentment of notoriously overbearing French handling of past binational mergers. Yet the partnership has not only functioned better than management or labor had hoped, but has also established the sector's standard for future linkups. "Everyone else is now trying to follow. Some airlines are actually seeking to replicate it to the smallest details," says Yan Derocles, an analyst with...
...instance, it is increasing capacity 5.4%, even adding a Seattle-Paris nonstop flight. Analyst Derocles says C.D.G., the main airport serving Paris, has increased traffic 18%--or by 9 million passengers--since 2004. "London and Frankfurt don't have that advantage," he says, "and it has let Air France--KLM develop sales by 7% to 8% per year...
Catering to premium-class travelers is not new. Lufthansa, Swiss, KLM, Alitalia and others have flown smaller aircraft for that purpose on trade routes such as Stuttgart to Detroit. What's new is the leap by private investors into the transatlantic market. They are raising capital, buying planes and negotiating for airport slots--and it's starting to look like a trend. L'Avion began service between Paris and New York City on Jan. 3; Silverjet launched its single route between New York and London...
...Business-jet provider Privatair began operating private-label flights for Lufthansa, Swiss and KLM four years ago, but the first full-fledged airline, Eos, took off last fall from New York City's J.F.K. to London's Stansted. Its customized Boeing 757s have just 48 "suites," including lie-flat bed seats. Eos partners with London-based concierge firm Quintessentially to offer services to passengers from boarding until 24 hours after returning home, and its frequent-flyer points have a fixed cash value. Eos will even book customers on other airlines, paying for tickets with points from their accounts?a first...