Word: knott
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Dates: during 1980-1989
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...exceptional reputation for attentiveness to customer needs, rose 18% last year, while profits surged 26%. Noting that success, a host of companies are making fresh efforts to upgrade service. Neiman-Marcus will spend $20 million this year to improve its gift-wrapping and other customer-service operations. Castner Knott, a Nashville-based chain, has deployed "sales specialists," who are trained to be familiar with the merchandise in large areas of a store rather than just small sections. They roam the departments looking for customers who need help. Caught in one of the worst competitive crunches in their history, at least...
...freeway exit past Disneyland, and on the same tourist-mecca level as the Hollywood Wax Museum and Knott's Berry Farm, lies "Religionland." Or so detractors of Television Evangelist Robert Schuller, 56, have dubbed his $18 million headquarters. 'For the past two years, the "Crystal Cathedral" has been offering such secular, profit-making fare as weight-reduction classes and counseling programs, plus concerts by Lawrence Welk and Victor Borge. State tax authorities would now like to pass their collection plate. "They even had a Ticketron there," says a local tax investigator. "The first time...
...gentle hero of William Wharton's third novel explains: "Our family name is Knott. My parents wanted to call me Bill or Billy, but because there's no Saint Bill or Billy, I was named William. They insist no joke was intended. By third grade at school, I was Will Knott. I learned to live with it, my private martyrdom. So I was more or less prepared to grit it out again in the army, Willingly or Knott (Ha!). What I wasn't ready for was the conglomeration of certified wise guys and punsters called...
...Midnight Clear, a Christmas tale of World War II, makes large virtues of the contrary and the contentious. The members of Knott's Intelligence and Reconnaissance unit are mavericks with high test scores and a low opinion of exposing themselves to hostile fire. Nearly half of them were casualties of a battle in the Saar. The survivors are an antidote to the Dirty Dozen and their sordid spin-offs in film and fiction. The oldest members of the outfit are called Mother and Father; there is a no-obscenity rule, and the favorite pastime is not poker...
...Army in World War II. How much of the book is autobiography? Probably a good deal. Generally, the more one learns about novelists, the more one realizes how little they make up from scratch. Those who believe in fiction, however, will find such matters of secondary interest. Will Knott, who sketches his surroundings on the backs of K-ration boxes, speaks to William Wharton's ideal reader when he says that his drawing "makes things more real; at the same time, not so real." -By R.Z. Sheppard