Word: kohl
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Across the Hudson River at the Newport Centre mall in Jersey City, N.J., Kohl's, the $13.4 billion chain based in Menomonee Falls, Wis., is in the middle of its own makeover. The store, opened just in time for the prime shopping season, is the antithesis of the formula that has worked for Kohl's since it was founded in 1962. Unlike its hallmark one-floor, off-mall format, loved by suburban working moms, this two-story unit lies smack-dab in the center of--drumroll, please--a mall, directly across from none other than Macy's. Even Kohl...
Penney and Kohl's aren't just hanging holiday tinsel to get customers to fill up their Christmas stockings. By adding exclusive-to-them designer labels and partnering with upscale sellers, they are redeveloping the middle market, a segment once thought lost forever in the crush between the high and low end. "Both JCPenney and Kohl's have come to understand what their shoppers expect: great prices every day, ease of shopping and an exciting store," says Wendy Liebmann, founder of WSL Strategic Retail, a consultancy that publishes quarterly surveys on how Americans shop. "They're working hard to address...
Penney and Kohl's, even with all their fine-tuning, stand to have a relatively merry Christmas. Indeed, sales at Kohl's stores that have been open at least a year--a key industry measurement--rose 3.7%. JCPenney reported a somewhat disappointing 1.4% increase (Wall Street was hoping for 3.7%), but its online sales rose 17.5% in November. And the portent for more good things to come is evident. Consider the results for the third quarter: Penney, which only a few years ago was in deep trouble, reported a 22.6% increase in net income, while Kohl's racked...
...humor and his rebellious attitude revealed a man who refused to let go of his youthful, rebellious spirit throughout his entire life. Your story said he was "an outspoken teenager who never quite grew up." Who ever said that was a shortcoming? Tolulope Ogunlesi Lagos German Chancellor Helmut Kohl undoubtedly brought together East and West Germany, but George H.W. Bush's description of him "as the greatest European leader of the second half of the 20th century" shows a degree of naiveté. Kohl was yet one more politician who wanted to leave his mark on history, at the cost...
After getting socked with a late fee and finance charge on my Kohl's account in May, I called to plead my case. How could a $45.08 pair of sneakers result in a $70.58 charge? O.K., I was two days late. Still, the $25 late fee and 50¢ finance charge came to a whopping annualized penalty rate of more than 21,000%. A local loan shark would have cut me a better deal. The Kohl's rep's response: "It's perfectly legal, and everybody does...