Word: laboral
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...France's most wildly militant workers and their unions that they had everything to gain as partners with management and everything to lose as adversaries. In France? Bonne chance. Yet Air France employees are less grumpy campers (they're still French), and the company is reaping the rewards of labor peace and French élan in the skies. The notoriously dysfunctional bad boy of air transport earned $1.2 billion in the fiscal year that ended in March 2006, on sales of $28.2 billion, and $1.62 billion for the first three-quarters of the current one, an increase of 31%. Those...
...enjoying the fruits of its 2003 merger with Dutch airline KLM, creating a dual-hub network with considerable global reach. Skeptics predicted the marriage would founder on Dutch resentment of notoriously overbearing French handling of past binational mergers. Yet the partnership has not only functioned better than management or labor had hoped, but has also established the sector's standard for future linkups. "Everyone else is now trying to follow. Some airlines are actually seeking to replicate it to the smallest details," says Yan Derocles, an analyst with Paris brokerage Oddo Securities. "It's got virtually the entire world covered...
...also regularly consulted Air France employees so that they began to feel involved in the airline's management (staff opinions are sought on cabin uniforms from Christian Lacroix), and he struck labor agreements that would leave American managers gobsmacked. "We found a right balance of effort and reward, of commitment to plan and profit sharing via salaries and benefits," Spinetta explains. "Since then, the success of the company has depended on employees understanding our strategy, getting fully behind it and feeling secure knowing that if it all works out, profits from it will be redistributed to them." It's also...
Spinetta was well positioned to handle the labor battle. A career civil servant as opposed to a market-hardened manager, he joined the transport ministry in 1988. He was picked to head the state-owned domestic airline Air Inter in 1990. It was fully merged into Air France in 1997, when Spinetta was tapped to run the whole airline. He immediately appealed to employees to become partners in the company. "If we're all still here today, it's because Spinetta convinced workers that he was serious about negotiating and that the sacrifices we had to make were just," says...
...Asia, and Asia and the E.U." In other words, the real battle of the world's skies is only starting--just as Air France can feel confident knowing its people are fighting the competition rather than the company. AIR FRANCE--KLM GROUP (FY 2006) Once beset by labor trouble and red ink, the company has soared into profitability. Sales $28.2 billion Profits $1.2 billion Employees 103, 127 Passenger planes AF 254 KLM 190 Destinations 225 in 109 countries Stock Ownership French state: 18.6% Employees...